The hair products are formulated for all types of hair however will vary per user.
Our products are certified to be good for 12 months after opening, but they generally last much longer. Storing them properly in a cool environment will extend their life.
The main manufacturer for our retail products is in Canada. Our Hotel Collection products are manufactured all over the world.
Yes. They are made from 100% recycled plastic and are also recyclable.
Yes. Everything except the lip balm, which currently contains beeswax. We will be eliminating the beeswax in the future, so it will be vegan.
No. We do not conduct testing on animals or request testing by 3rd parties that include animals.
Our products contain certified organic ingredients in varying levels. Each product calls them out in the ingredients list.
None of the lotions have any gluten ingredients, but they are not made in a gluten-free facility.
Yes, all the retail products are sulfate free. The Hotel Collection is not.
Phenoxyethanol is a well-known preservative that has been safely used in cosmetics for years. We use it at a very low percentage (below 1%). It is considered safe by the European Union at concentrations below 1%.
Customers have asked why some of our products (including Citrus Shampoo) are rated a 5 on EWG. We were surprised to see this rating too, because most of our ingredients are rated a 3 or less. EWG considers Citrus Aurantium Dulcis (orange peel essential oil) an irritant. That is the only ingredient in our ingredients list that is rated a 5. We are generally supporters of the work that the EWG does around toxins in personal care, but this rating does not seem fair or accurate. We'll let our customers decide for themselves.
Some of our hotel products contain sodium laureth sulfate (SLES) is a surfactant that is responsible for the lather or bubbles in a shampoo or body wash. It can be manufactured from plant or petroleum sources (ours is plant derived). It has a low hazard score of 3 from the Environmental Working Group (EWG). There has been concern about this ingredient because of possible contamination during manufacturing. There is no evidence linking SLES to cancer or infertility. Because there is controversy behind this common ingredient, we removed it from our retail products.
No, they are different formulations. Our hotel products are custom formulations exclusive to each hotel brand. Our retail products are a little different in scent and ingredients. The retail products are sulfate-free and the hotel products are not. Sulfate-free tends to be a little gentler on hair, but of course, everyone is different. The retail products are also the more expensive formulations.
Our retail 16oz citrus product is very similar to the Best Western exclusive formulation, but not exactly the same.
We don’t currently sell this product.
The Hyatt Hotel exclusive formula products are sold on Amazon in 2oz and gallon sizes as our Hotel Collection. We expect to have 8oz bottles of this same formula soon.
There is a subscription box at the bottom of our website.
Not at this time.