FAQ

COVID-19 UPDATE:

At this time, we are experiencing some delays to our below order processing times as our teams work through new safety measures due to COVID-19. Please keep this in mind if you select any express shipping options as they have also been temporarily impacted. We are working hard to get your order shipped out as soon as possible, and we appreciate your patience and support.

ORDER PROCESSING:

Orders are processed and shipped typically¬†within 24 ‚Äď 48 hours of being¬†placed, except during US bank holidays. We will send you an email notification when your order¬†has shipped. Pharmacopia accepts Visa, MasterCard, American Express, Discover, and PayPal. All payment information is securely processed and encrypted, and Pharmacopia does not have access to payment information. ¬†

PLEASE NOTE: we are currently experiencing delays due to COVID-19 that are affecting some of these order processing lead-times and it may take a few more days to receive a shipment confirmation.

DOMESTIC SHIPPING INFORMATION:

Pharmacopia offers Free Shipping (5 to 7 days) with $30 purchase or more. 

For orders under $30, find the shipping cost below: 

Method

Cost

Shipping Time

Standard (48 states)

$4.95

2-6 Business Days

Standard PO Box/APO/FPO

$4.95

5-7 Business Days (some APO/FPO orders can take up to 4 weeks)

Standard (Alaska, Hawaii, Puerto Rico)

$17.99

7-10 Business Days

Express - 48 States (excludes Alaska, Hawaii & Puerto Rico)

$17.99

4 Business Days (Processing time included)

Overnight - 48 states (excludes Alaska, Hawaii & Puerto Rico)

$27.99

2 Business Days (Processing time included)


BACK ORDERS

Upon occasion, we sell through products faster than expected and run out of stock. If this occurs, you will be notified within 24 hours of placing your order.

ORDER CANCELATIONS 

We accept cancelations within 24 hours of placing an order. If you need to cancel an order, please contact us at info@pharmacopia.net. If an item has already shipped it will need to follow the returns/exchange process.

RETURNS/EXCHANGES

Pharmacopia will happily accept returns/exchanges within 14 days of receipt of your shipment.  Return shipping is at customer's expense and the original shipping cost will not be refunded. Please contact us at info@pharmacopia.net for instructions. You will need to ship back your product with Signature Confirmation and include a copy of your receipt with the shipment. We are not responsible for returns that do not have tracking information.